Location Greater London
Salary £30,000.00 - £35,000.00
Reference 13055

​The Role:

  • For the Customer Support Analyst role you will be targeted on retaining existing customers for the company

  • You will also work closely with the Account Management Team, so you will be expected to help grow and renew the relationships with existing and old clients

You will do this by:

  • Chatting to clients online supporting them their needs

  • Managing the ticket queues from customers

  • Manage onboarding process

  • Demo software on a call or in meetings

The Company:

  • They've got offices in the UK and US

  • Powers 9 of the top 10 global media companies such as; Microsoft and Ladbible

  • The company have had over $30 million in total funding

  • Their most recent round of funding was $10 million in Series C

  • They've got an estimated annual revenue of over $20 million per year

  • They are based in a large WeWork in London

The Ideal Candidate:

  • You will have 12+ months experience in an Account Manager or Customer Success role ideally in SaaS

  • You will be smart, hungry to succeed & self-motivated 

  • You should have an interest in media and technology broadly

What You’ll Get:

  • You will be paid a generous salary of between £30,000.00 - £35,000.00

  • There is also a competitive bonus structure in place

  • You will be provided health and pension benefits

  • You will be entitled to an excellent benefits package which include money being contributed towards your transport to work, you phone bill and your lunches.

Process:

  • Interview Process - 3 stages:

  • 1st stage - 30 minute video call with CSM

  • 2nd Stage - Video call with Director

  • 3rd Stage - F2F with CSM and another member of the team, followed by a task

Job code: 13055